Frequently Asked Questions

You have questions. We have answers. Start by selecting a topic from the menu below.

If your offer allows online submission, the directions for filing online can be found by clicking here.
If an original receipt is required for your offer, it must be sent unless you live in Rhode Island (then a copy is allowed). If you send your original, remember to always keep a copy for your records.
Please visit the retailer where the purchase was made and ask them to reprint a receipt for you. This process can be facilitated if you've paid with a credit card and know the date of purchase.
Qualifying purchases made online usually have an email validating your purchase date and amount invoiced, and also have a packing slip included in the shipment. For online purchases, the email and packing slip are used as the sales receipt. Please provide both to validate your purchase when a receipt is requested.
If the submit by date or postmark date has passed for your reward, you will NOT be eligible for that reward. Always check the terms and conditions as soon as possible to ensure you submit in time.
An email address is preferred as it allows us to provide you with up-to-date information regarding your reward submission. Additionally, in some cases it is required to fulfill your reward. Check your claim form to determine if an email address is required for your specific reward. All information submitted with your claim form is kept confidential.
Rewards usually have a limit to the number of claims that can be submitted for each customer, household or address. To find out specific terms and conditions, or the limit of how many rewards are allowed for that offer, please check your claim form. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law.
Check the status of your submission by clicking on the "Track Your Reward" button and completing the requested information.
You may be unqualified due to missing information, such as an original receipt, or invalid products. To find out more concerning your specific case, call 855-707-7554.
Please allow at least 8 weeks for your submission to be received and processed, and payment or other reward sent to you. If it has been 12 weeks since you mailed your submission and you have not yet received your reward, click on "Track Your Reward" to check on the status of your submission.
The minimum version of Internet Explorer supported is Internet Explorer 8.
The minimum version of iOS supported is iOS 6.