Can I file my reward request online?
Each reward form provides information as to whether or not the request can be filed online, or if an
official claim form must be mailed in. Some offers allow certain stores to file online.
Do I need to send in my original sales receipt?
If an original receipt is required for your offer, it must be sent unless you live in Rhode Island. If you send your original, always keep a copy for your records.
I’ve lost my receipt, what should I do?
Please visit the retailer where the purchase was made and ask them to reprint a
receipt for you. This process can be more easily facilitated if you’ve paid with
a credit card and know the date of purchase.
I purchased online and have no receipt, how do I redeem my Reward?
Qualifying purchases made online usually have an email validating your purchase date, amount invoiced and also have a packing slip included in the shipment. For online purchases, the email and packing slip are used as the sales receipt. Please provide both to validate your purchase when a receipt is requested.
I submitted my Reward after the dates specified. Will I still qualify?
If the submit by date or postmark date has passed for your Reward, you will NOT be eligible for that Reward. Always check the terms and conditions as soon as possible to ensure you submit in time.
Do I have to give my email address?
An e-mail address is preferred as it allows us to provide you with up to date information regarding your Reward submission. All information submitted with your Reward form is kept confidential.
Can I submit for more than one reward on the same product?
Rewards usually have a limit to the number of claims that can be submitted for each customer, household, or address. To find out specific terms and conditions, or the limit of how many Rewards are allowed for that offer, please check your Reward form. Using additional addresses that are not your own to qualify for more than the limit per customer is considered mail fraud and is against the law.
How can I check the status of my reward?
Check the status of your submission by clicking on the "Track Your
Reward" button and complete the requested information.
My status says I’m "unqualified", what does this mean?
If you are unqualified due to missing information such as original receipt or invalid products, instructions are available by calling 866-433-3009.