Reward Tips

Use these tips to help us get your reward delivered quickly!

Each promotion has date ranges in which you can purchase and submit your information to receive your reward. You must make your purchase within the dates stated on the Official Reward Claim form. Make sure you mail in or submit online your completed form before the printed submission date. You should always try to submit your request 5-7 days before the expiration date to make sure you meet all of the requirements. Please note that we are not responsible for submissions that are lost, damaged, misdirected, or delayed, or fail to be delivered. Always keep a copy for your records.
Complete all of the information requested on your Official Reward Claim form. Do not leave anything blank. If we ask for it, we need it to verify your purchase! Print clearly, preferably with black or blue ink, using block letters. If we can't read it we will likely be unable to process it. Sign and date the claim form (if required) and mail on time. If you file online, make sure that you complete all steps and print a copy of your final submission.

The Official Reward Claim form will list exactly what you need to purchase to receive your reward. Check for the exact product or service name. The form will list the product or service that must be purchased so that you can ensure you have purchased correctly. If you are unsure you purchased the required product or service, check with the store where you made your purchase.

Check your claim form to locate any additional information that is needed. Most rewards require you to send specific proofs of purchase so don't throw anything away! You may be required to send in original receipts, so make sure you check your reward form for specific instructions and always keep a copy of anything mailed in for your records.

Store Register Receipt - While in most cases you are required to mail your original receipt, be sure to always keep a copy for your records. If we have questions about anything you are submitting, your photocopies may help us resolve them. This will also assist you if you need to follow up on your reward submission or need the receipt for any subsequent product warranties. Make sure to note your offer number so that you can check your status online. Without copies of everything you sent in, it may be difficult to resolve potential issues that may occur.

Web Confirmation/Shipping Slip - If you purchased online you should receive a purchase confirmation via email as well as a packing slip with the product. Check your claim form to verify what needs to be submitted to confirm your purchase. Circling the purchase on your slip can also help us to ensure we identify the right product.

Be sure to always keep a copy for your records of anything submitted by mail. If we have questions about anything you are submitting, your photocopies may help us resolve them. This will also assist you if you need to follow up on your reward submission or need the receipt for any subsequent product warranties. Make sure to note your offer number so that you can check your status online. Without copies of everything you sent in, it may be difficult to resolve potential issues that may occur.
Mail your completed claim form and any additional requirements to the address listed on your Official Reward Claim form. Make sure you provide the proper postage for your mailing, especially if you are required to mail to an address outside your country. Allow at least 8 weeks for your submission to be received and processed, and payment sent to you. If it has been 12 weeks since you mailed your submission and you have not yet received your reward, click on "Track Your Reward" to check on the status of your submission.

Refer to our Reward Center FAQs section for additional information about specific questions.