Reward Tips

Use these tips to help us deliver your reward quickly!

1. Make your purchase(s) and submit your reward request during the promotional period.
You must make your purchase and submit your reward claim within the eligible time period specified for each promotion. Make sure you submit your completed form online or through the mail before the promotion submission deadline. You should always try to submit your request 5–7 days before the expiration date in case there are difficulties processing your reward. Please note that we are not responsible for submissions that are lost, damaged, misdirected, delayed or unable to be delivered. Always keep a copy of the original receipt for your records.

2. Complete the Official Reward Claim form in full.
Complete all of the information requested on your Official Reward Claim form. Do not leave anything blank. If we ask for it, we need it to verify your purchase.

3. Review all of the requirements for your reward.
The Official Reward Claim form will list the services and/or products that qualify for your reward. Look for the exact name of the product or service you purchased on this form. If you are unsure if you purchased the required product or service, check with the store where you made your purchase. 

Store Receipts: Most rewards require you to send specific proofs of purchase so don’t throw anything away! You may be required to send in your original receipt(s). Review your reward form for specific instructions and to ensure it is completed in full, and always keep a copy of anything you mail for your records 

4. Make a photocopy of everything.
Be sure to always keep a copy of everything you submit for your records. Your photocopies may help us resolve any questions that arise regarding your reward claim. Copies will also be helpful if you need to follow up on your reward submission or if you need the receipt for any subsequent product warranties. 

5. Properly submit your reward claim.
Submit your completed claim form and any additional requirements online or to the address listed on your Official Reward Claim form. If you mail in your form, make sure you provide the proper postage. Allow 12 weeks for your reward to be received, processed and issued. If it has been 12 weeks since you mailed your submission and you have not received your reward, click “Track Your Rewards” to check the status of your submission.

Refer to our Reward Center FAQs section for additional information.